PROPERTY MANAGEMENT

OUR MISSION

At Upper Circle we are proud to provide exceptional property management services to owners, residents and patrons of rental, condominium, resort and commercial real estate.

We make decisions with the knowledge that what we do affects the lives of the thousands of people who choose to live, work and play in the properties we manage. We strive to be a leader in our industry, an employer of choice and a good corporate citizen while building a national, enduring and profitable company.

HIGHLY RATED IN CANADA

PROFESSIONAL

As representatives of you and your property, we take our role seriously. We uphold high standards of professionalism across all facets of property management, including in interactions with tenants, clients, contractors and stakeholders.

KNOWLEDGEABLE

With a wealth of experience in property management, we apply a variety of effective strategies and techniques to the management of your property. Our team is constantly undergoing further training and research to provide industry-leading property management services that protect your investment.

GUARANTEE

When it comes to managing your portfolio, you need a property manager who understands the importance of clear and concise communication. As experienced property management professionals, we are committed to upholding high standards of service for all properties.

24
24+
YEARS EXPERIENCE
682
682
MANAGED PROPERTIES
1358
1358
RETURNING CLIENTS

FREQUENTLY ASKED QUESTIONS

(Related to property management)

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Of course not. We will always listen to your instructions and keep you up-to-date on the performance of your investment.

Yes, that’s one of the advantages of working with a professional property manager. We can help you determine the rental price of your property. We have tried-and-tested tools to help us in this regard. Among other things, we’ll use our resources to conduct a comparative market analysis.

The analysis will help us determine how much similar rentals are charging in the same location. In the end, we are able to come up with a rent amount that is neither too high nor too low.

And as you have probably heard – the right rent attracts the right renter.

To minimize the amount of time our clients’ properties stay vacant, we usually begin the marketing process as soon as we receive the notice from renters that they’re moving out.

We use a variety of advertising platforms to advertise our client’s properties. One of these platforms is our website. We have a professionally designed website that helps give our rental ads maximum exposure.

The other platforms are rental listing websites. We have hand selected over 10 rental listing sites that help get our clients’ properties in front of as many prospective tenants as possible.

Good examples of rental listing sites we use include Rentboard, Facebook Marketplace, Kijiji, Rent Canada, Zumper, Padmapper, numerous Ottawa/Hull Facebook rental groups and more!

We’ll also market your property by posting it on our office listings as well as placing “For Rent” signs in strategic places.

Every day your property remains vacant costs you money. What’s more, it means zero income at the end of the month.

As such, our goal is to fill our client’s vacant properties in the shortest time possible. That’s why we use a variety of platforms to advertise vacant rentals.

Whether or not to allow pets on your property is completely your decision as the property owner. That said, we usually strongly advise our clients to allow certain types of smaller pets into their property.

Why?

Allowing pets into your property might help you get long term tenants. This is because it can be harder for tenants with pets to find another alternative.

Additionally, us Canadians are a nation of pet lovers. Up to 65% of Canadian households own a pet, according to a survey conducted by Healthy Pets.

That said, pets do usually cause property damage as destroyed landscaping, chewed cables or wires, bad odors, chewed wood, and scratch marks.

Luckily, many of these problems can be remedied by doing certain things. For example, by putting restrictions on the type, size, and weight of the pet. You can also require such tenants to provide an additional deposit to cover any property damage caused by their pet.

To improve the chances of landing the best tenant, we screen all potential tenants. Only applicants that have passed this rigorous process can be allowed to occupy our clients’ properties.

Our screening process looks at things like a tenant’s employment, creditworthiness, and rental and criminal background as well as social media presence.

This ensures that we select only the best quality tenant.

When a property is well-maintained, its value generally goes up. If something breaks in your property, the first course of action we’ll take is to notify you.

Then, with your permission, we’ll initiate the repairs. We have a list of professional contractors and vendors that can handle any situation almost immediately. You can expect the best quality work for the best price.

We require that tenants provide us a 30-days’ notice before the end of their lease. This period gives us ample time to market the property as well as check for any property damage.

If the tenant passes the move-out inspection, we’ll release them from the lease and refund them their security deposit. However, if the tenant has caused property damage, then we’ll deduct the appropriate costs from their deposit and refund them the remaining amount.

Our statements run per calendar month. The standard statement date ranges between the 1st of the previous month to the last day of the previous month. We usually begin preparing monthly statements for our clients around the 10th of every month as we have to wait for all previous months bills to be submitted to us by vendors. Once updated, your statements will be available to you online to be reviewed at your convenience.

Home owners typically receive their monthly distributions.

As our client, you’ll also have access to the owners’ portal. With this portal, you’ll be able to view all your statements at your own convenience.

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